Table of Contents
Message from the Chairman ............................................................................ 4
Message from the President ............................................................................ 5
Key performance indicators ............................................................................. 6
Sustainable development performance............................................................ 8
About BOC ....................................................................................................... 9
Social responsibility management ................................................................. 12
I. Commitment to the country ......................................................................... 17
(I) Preservation and appreciation of state-owned assets ......................... 17
(II) Implementation of macroeconomic regulatory policy.......................... 17
(III) Serving the “Going Global” strategy of China .................................... 20
(IV) Supporting SME development .......................................................... 24
(V) Supporting development of the western region .................................. 27
II. Commitment to shareholders ..................................................................... 30
(I) Shareholder value ............................................................................... 30
(II) Corporate governance ........................................................................ 31
(III) Risk management ............................................................................. 32
III. Commitment to customers ........................................................................ 37
(I) Enhancing product and service innovation .......................................... 37
(II) Strengthening development of fundamentals ..................................... 39
(III) Intensifying customer relationship management ............................... 40
IV. Commitment to employees ....................................................................... 42
(I) Recruitment ......................................................................................... 42
(II) Interests of employees ....................................................................... 43
(III) Employee development ..................................................................... 44
(IV) Localization of employees ................................................................. 45
(V) Care for employees ............................................................................ 46
(VI) Excellent corporate culture ............................................................... 48
V. Commitment to society .............................................................................. 49
(I) Cooperation with partners ................................................................... 49
(II) Responsible purchasing policy ........................................................... 50
(III) Social undertakings ........................................................................... 50
(IV) Global citizenship .............................................................................. 53
VI. Commitment to the environment .............................................................. 55
(I) Supporting green economy ................................................................. 55
(II) Building a green bank ......................................................................... 58
(III) Promoting environmental protection .................................................. 58
Outlook .......................................................................................................... 60
Customer feedback ........................................................................................ 61
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